New Website Instructions

Dear Valued Customer,

We are excited to announce the launch of our newly designed website, aimed at providing you with an improved user experience and enhanced security features. As part of this update, you will receive a password reset email to the email address associated with your account. Please follow instructions to reset your password. 

If you have not received this email, follow the steps below to reset your password:

  • Reset your password here.
  • Enter the email address associated with your account.
  • Follow the instructions sent to your email to create a new password.

Guest Checkout:
Our site offers guest checkout for your convenience.  If you have an account associated with an email you will be prompted at checkout to create or sign into your account. Guest accounts will not be able to log into our site to check order status, account details, & shipping details.

Please Note:

  • All billing and shipping information will need to be updated.
  • Be sure to update all bookmarks and saved pages once your password is reset.
  • Order history will not be accessible from the new site, but is available for reference from our Customer Service team.

If you encounter any issues during the process or have any questions, our support team is here to assist you, please email us or call 1-800-845-8723. Thank you for your cooperation and continued support. We are confident that you will enjoy the new and improved features of our website.

Best regards,

Hancock's of Paducah