We try very hard to accurately reproduce the colors and textured of the fabrics that are featured in our catalogs. However, paper and fabrics will never match exactly. Please do not try to match thread to these pictures. Your computer monitor or the printed page of our catalog will render the image of the fabric in a different way than if you were holding the cloth. We try to reproduce each fabric with accurate color and pattern detail. We feel sure that you will not be disappointed in the fabric quality. If you are, we do offer the option of returning the fabric if return conditions are met.
Hancock's of Paducah will try to provide you with accurate inventory information at the time of your order. If the product is not in stock, we will try to provide you with the best estimate of delivery as provided from the manufacturer of the fabric. It should be noted that many of these fabrics are produced outside of the United States. If your fabric is in stock we will work hard to cut and ship your order within 2 business days. You can expect delivery based on the method of shipment that you choose upon check out.
Hancock's of Paducah assumes that all merchandise will arrive in perfect condition. If the parcel is damaged or a mistake has been made, please contact us and we will arrange for a prompt replacement.
Returns Policy Requirements
Please include a copy of the sales order indicating the items being returned with the request for refund or exchange.
All returns must be processed within 30 days from original purchase.
All items must be returned in their original state. Fabrics may not be cut, dyed, or washed from the original state. All merchandise must be free of imperfections that would result in the item not being in original condition.
All returns are the responsibility of the buyer unless otherwise noted.
Any return not in original condition is subject to refusal or a restocking fee.
Returns on orders over $200.00 will be subject to a restocking fee.
Shipping & handling charges are not included in refunds.
Orders paid by check or money order will be refunded in the form of a gift certificate.
Please allow 10-14 business days for a return to process.
Return shipping fees are deducted from any possible refund on a refused or return to sender parcel.
Refused/Return to sender parcels are not processed as a standard return and are subject to refusal by our facility. Hancock's of Paducah does not accept responsibility for refused or return to sender parcels.
Hancock's of Paducah does not accept the return of patterns or books due to copyright law.
Hancock's of Paducah does not accept returns from items purchased in our retail store.
Hancock's of Paducah does not accept returns of any special ordered items.
Please send all returns to:
Hancock’s of Paducah
3841 Hinkleville Road
Paducah, KY 42001