Returns Policy

If any mail order items do not meet your expectations, please return it within 30 days from the original purchase for an exchange or full refund. Please include a copy of the original invoice with all returns.

• All items must be returned in their original state. Fabrics may not be cut, dyed, or washed from the original state.
• We do not accept the return of patterns or books due to copyright law.
• All special orders are subject to restocking fees.
• All sales final on in-store purchases.

Refunds will be issued at the end of each calendar month. Shipping & handling charges are not included in refunds. We do not accept returns from items purchased in our retail store. Please send all returns to:

Hancock’s of Paducah
C/O Returns
3841 Hinkleville Road
Paducah, KY 42001

We try very hard to accurately reproduce the colors and textured of the fabrics that are featured in our catalogs. However, paper and fabrics will never match exactly. Please do not try to match thread to these pictures.

Hancock’s of Paducah does reserve the right to make changes regarding the prices of the products we offer at any time.

What to Expect
Your computer monitor or the printed page of our catalog will render the image of the fabric in a different way than if you were holding the cloth. We try to reproduce each fabric with accurate color and pattern detail. Your computer monitor or the printed page of our catalog will render the image of the fabric in a different way than if you were holding the cloth. We feel sure that you will not be disappointed in the fabric. If you are, we do offer the option of returning the fabric.

We will try to provide you with accurate inventory information at the time of your order. If the product is not in stock, we will try to provide you with the best estimate of delivery as provided from the manufacturer of the fabric. It should be noted that many of these fabrics are produced outside of the United States. This only adds to the lead times we experience in receiving the fabrics. If your fabric is in stock we will cut and ship your order within 2 business days. You can expect delivery based on the method of shipment that you choose upon check out. We hope that the merchandise arrives in perfect condition. If the parcel is damaged or a mistake has been made, please contact us and we will arrange for a prompt replacement.